FAQ
Questions, answered
Everything about our standards, policies, payments and tutor matching.
Have more questions?
Our support advisers are available on WhatsApp, Mon – Sat · 8:00 AM – 6:00 PM.
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How does the free placement consultation work?
Book a slot online and one of our education advisers will run a short diagnostic assessment with your child, discuss goals with you, and recommend the right programme, schedule and tutor. It is completely free and there's no obligation to enrol.
What curricula do you support?
Nigerian (WAEC, NECO, BECE, Common Entrance, JAMB UTME), British (IGCSE, GCSE, A Levels), American (SAT, ACT) and international language qualifications (IELTS, TOEFL).
Are classes online or in person?
Both. Live group classes run online, while one-on-one tutoring is available at home within Abuja and Lagos or online anywhere in the world.
Tutors & quality
How do you vet your tutors?
Every tutor goes through a multi-stage screening: background and reference checks, qualification verification, a recorded teaching demonstration, a pedagogy interview and safeguarding training. Fewer than 1 in 10 applicants are accepted.
Can I request a change of tutor?
Yes. If a student–tutor match isn't working, we'll run a fresh assessment and assign a replacement at no extra cost.
How will I know my child is improving?
Students can track attendance, grades and homework in their student portal. Families can request progress updates from the Lighthouse team.
Payments & billing
How are payments handled?
All payments are processed securely by Paystack. You can pay with card, bank transfer, USSD or bank app. We never see or store your card details.
Do you offer refunds?
Yes. If you're not satisfied after your first live class, request a refund within 7 days. Recorded courses are refundable within 7 days if less than 25% of the course has been watched. See our Refund Policy for details.
Will I get a receipt?
Yes. A receipt is shown immediately after payment and can be downloaded. Paystack also emails a receipt to the address you provide.
Recorded courses
How long do I have access to a recorded course?
For life. Once purchased, you can rewatch every lesson and download its resources as often as you like.
Can I preview a course before buying?
Yes. Every course has at least one free teaser lesson you can watch without paying.
Still unsure? Book a free consultation and talk it through with an adviser.